Strategy That
Lands in Practice
Rigorous thinking. Exceptional outcomes. Systems that scale with you.
Trusted by 30+ clients
Digital solutions built to work in the real world — and keep working.
Strategy, Design & Delivery
From strategy to implementation, we offer end-to-end digital consulting to keep your systems efficient, compliant, and competitive.
Experience Strategy
Custom solutions that blend usability, functionality, and business fit.
Business Strategy
Expert diagnosing, framing, sequencing, and shaping for a grounded and durable strategy.
Journey Management
Expert mapping, measurement, and tuning for a seamless and durable customer experience.
Customer Research
Expert listening, probing, synthesis, and framing for a grounded and durable understanding of your customer.
Market Research
Expert scanning, benchmarking, sizing, and synthesis for clear and confident positioning.
Service Orchestration
Expert sequencing, integration, and handover management — held together by one accountable partner.
Usability Design
Expert wireframing, prototyping, testing, and refinement for an intuitive and effective product.
Systems Development
Expert architecting, building, testing, and deploying for a robust and maintainable system.
Work That Has Made an Impact
A selection of engagements across strategy, research, and experience design — delivered for some of Africa's leading organisations.
What Sets Us Apart
We combine strategic rigour with genuine partnership — so you leave every engagement with clarity, capability, and confidence.
Outcomes-Driven
We define success in your terms first — measurable outcomes that tie directly to revenue, loyalty, and operational efficiency.
Deep Domain Expertise
Our consultants bring decades of cross-industry experience in CX strategy, service design, and digital transformation.
Embedded Collaboration
We work alongside your teams, not above them. Knowledge transfer is built into every engagement from day one.
Rigorous & Evidence-Based
Every recommendation is grounded in primary research, proprietary benchmarks, and real customer data — not assumptions.
Scalable Frameworks
We design solutions that grow with you. Our frameworks are built to adapt as your customers, markets, and ambitions evolve.
Trusted Partnership
Clients return to us because we stay accountable beyond delivery — through implementation, iteration, and the long term.
Trusted by industry leaders
What senior executives and decision-makers say about working with Stratava.
"It was very clear from the outset that Nadia had done a fair amount of research on our business and our vision but also competitors and the industry. I have worked with many intelligent and capable professionals, but Nadia's problem-solving skills stand out. Thinking back to that time I recall Nadia's professionalism, work ethic, commitment to the customer and ability to work innovatively under pressure."
Melissa Reddy
Former Product Head, Old Mutual Corporate
"Her determination and exceptional skills as a design specialist significantly enhanced our Mauritius business operations. She delivered outstanding results with unwavering professionalism and energy"
Andiswa Maseko
Former Head of Design, Standard Bank CIB
"Nadia has been leading the charge in helping our business create a comprehensive view of the entire digital experience within CIB, enabling our team to effectively prioritize and make well-informed decisions. Her contributions have been pivotal in transitioning our service design efforts from an ad hoc basis to a structured and consistent approach."
Naomi Parsons
Exec: Digital Transformation, Absa CIB
"I worked with Nadia for a couple of years and she made a huge contribution to the increased awareness of rapid prototyping helping to drive innovation, design thinking and improved customer experience. Nadia is undoubtedly an action oriented person who always strives to give of her best to colleagues, team members and clients. I have no doubt Nadia will continue to go from success to success."
Peter Alkema
Former FNB Chief Exec of Product Innovation
"Nadia is an exceptional innovator who has transformed our ideation approach. She has ignited a culture of innovation that continues to elevate our work and shape our success. Her visionary leadership is a true asset to our organisation."
Group Innovation Award Citation
Bessy Mahope
Former Head of IT Risk, WesBank
"It was very clear from the outset that Nadia had done a fair amount of research on our business and our vision but also competitors and the industry. I have worked with many intelligent and capable professionals, but Nadia's problem-solving skills stand out. Thinking back to that time I recall Nadia's professionalism, work ethic, commitment to the customer and ability to work innovatively under pressure."
Melissa Reddy
Former Product Head, Old Mutual Corporate
"Her determination and exceptional skills as a design specialist significantly enhanced our Mauritius business operations. She delivered outstanding results with unwavering professionalism and energy"
Andiswa Maseko
Former Head of Design, Standard Bank CIB
"Nadia has been leading the charge in helping our business create a comprehensive view of the entire digital experience within CIB, enabling our team to effectively prioritize and make well-informed decisions. Her contributions have been pivotal in transitioning our service design efforts from an ad hoc basis to a structured and consistent approach."
Naomi Parsons
Exec: Digital Transformation, Absa CIB
"I worked with Nadia for a couple of years and she made a huge contribution to the increased awareness of rapid prototyping helping to drive innovation, design thinking and improved customer experience. Nadia is undoubtedly an action oriented person who always strives to give of her best to colleagues, team members and clients. I have no doubt Nadia will continue to go from success to success."
Peter Alkema
Former FNB Chief Exec of Product Innovation
"Nadia is an exceptional innovator who has transformed our ideation approach. She has ignited a culture of innovation that continues to elevate our work and shape our success. Her visionary leadership is a true asset to our organisation."
Group Innovation Award Citation
Bessy Mahope
Former Head of IT Risk, WesBank
Frequently Asked Questions
Find answers to common questions about our process, services, and what you can expect when working with us.
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We offer a range of strategy and experience services including Experience Strategy, Business Strategy, Journey Management, Customer Research, Market Research, Service Orchestration, Usability Design, and Systems Development. Each service is tailored to your organisation's specific context and goals.