Most clients begin with the CX Context Document, then move into The 90-day reset.
We build a context document for your organisation's end-to-end delivery. Marketers, salespeople, project teams, the contact centre and anyone else who touches the customer use the same one. It also grounds the AI tools your teams already use.
Define, ground and activate, convert and learn, reset. We work alongside your teams for 90 days, then start the next cycle from a sharper context. Each quarter builds on the one before.
Buyer recall fades after 90 days. So we reset every 90.
Some work sits outside a launch or a sales number. A service that needs a clear definition. A contact centre that tells a different story from the sales team. A measure of experience your executives will trust.
We take on focused CX strategy work like this, scoped to one problem at a time.
For leadership teams that need experienced help on a specific commercial or customer problem. Nadia works directly with your people, on your real work.
Stratava leads. Where the work calls for it, we bring in trusted partners. You keep one contract and one point of contact.
It repeats every quarter, and each cycle starts from a sharper context.
We build your shared context around one product or one stalled number.
Your teams and their AI tools start working from it. Messaging goes to market.
We follow the signals, match the response and record what every conversation teaches.
We review what worked and update the context. The next quarter starts from a sharper one.
The GTM Readiness check shows where to improve and recommends the next step.
